Case StudiesTechnical WritingOne of the most common end-user complaints about online Help is “this Help isn't helpful!” Writing online Help documentation is easy—writing good online Help documentation is something else again. However sophisticated, no website, service, or piece of software is better than your users' ability to understand it, and that makes good Help a powerful weapon in the war of winning and keeping customers. This overview summarizes a few of Entirenet’s best practices that will keep your users happy even when they run into problems.
Technical EditingBusinesses create more new electronic content in a year than all the content in the Library of Congress. With so much content available, the importance of quality writing can be overlooked in the effort to add as much information as possible to a company’s knowledge base. Frequently, overwhelmed organizations simply “push content into the knowledge base as quickly as it can be identified and created.” However, the quality of your online content is crucial to the value of your knowledge base. This overview summarizes Entirenet’s approach to technical editing and how it’s an indispensable part of high-quality content.
Instructional DesignProblem-based learning (PBL) is an instructional strategy that involves simulating real work contexts and limits, not the tidy problems of textbooks. Used with inquiry learning methods, this is a good technique for moving learners to higher levels of expertise, such as investigation, diagnosis, negotiation, and problem-solving in risky or uncertain contexts. This overview summarizes Entirenet's approach to Problem-based learning and how we incorporate it into designing a custom plan that meets the needs of your organization and your customers.
LocalizationDo you sell your products or services to international markets? If you do, you probably already know the value of localizing your business documents, whether they are marketing materials, web content, or technical manuals for customers or support staff. But how can you make sure that you're receiving accurate translations, and that your costs aren't higher than they need to be? This overview summarizes a few of Entirenet's best practices that help you get high quality translation at an affordable cost. |
WANT TO KNOW MORE?Are you interested in learning more about Entirenet's content-related services? Would you like to set up an appointment to discuss how Entirenet can help with your content management needs or see a live demo of our hosted training solution? |
